One Week, Two Presentations

Week in Review: A Reflection of December 3 – 9

My online presentation

I gave two very different presentations. One of my presentations was for my Document Standards and Expectations class, and it was given using ClassLive through eCollege, our classroom’s online portal. My PowerPoint presentation was loaded and played while my instructor and classmates, all in different locations, could view it on their computer screen. I typed in what I wanted to say in the chat window as if I were speaking.

My second presentation was for my Customer Service Essentials class. My group and I gave a presentation in front of staff that works at MPTC. It was nice of them to come so we had experience giving a presentation to an audience that wasn’t made up of our peers. We used PowerPoint for this presentation, like I did for my other one, but it is much different when you are standing in the room with the people you’re giving a presentation to.

My Customer Service Essentials Class

Providing good customer service is much more complicated than just being nice to the customer. This is what I have learned over the past two months in my Customer Service Essentials class here at Moraine Park.

We’ve learned about service culture, which includes things like mission statements, employee roles and expectations, motivators and rewards, and training. These all contribute to how customers are treated. We’ve practiced some hands-on ways to improve our verbal and nonverbal communication as well as listening.

Learning about how technology plays a role in providing customer service was especially interesting. Functionality and usability of a company’s website is more important now than ever since that is sometimes the first place a customer goes to get information or to make a complaint.